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Nearly 10 years ago, a group of colleagues from the World Bank and I wrote a report that featured an assessment of the Latin American experience with service delivery and infrastructure reform.
Titled “Citizens, Politicians, and Providers”, the report sought to apply the analytical framework developed in the 2004 World Development Report on service delivery. The report considered three main relationships between citizens, politicians, and service providers: the political voice of different citizen groups over policy makers in shaping policy design; the compact between policy makers and service providers, whether they are public, private, or nongovernmental; and the client power (either through the exercise of more direct form of voice or through choice) of citizens vis-à-vis the service providers.
