We’re pleased to share with you the August 2015 edition of our RIO newsletter, which presents a look at the Consumer Financial Protection Bureau (CFPB) Complaints Database and company Quarterly Reports. These two subjects are of ongoing interest to the industry and our newsletters closely track developments.

The announcement of PayPal’s acquisition of Xoom is the subject to an expert Q&A that we share with you in this issue.

Along with overall trends in CFPB complaints, this month we share the analysis of the new narrative complaints on the CFPB website, which allows consumers to share their experiences in narrative form.

Wishing you all the best,
Manuel Orozco, Laura Porras, and Julia Yansura